Maintenance Plans – Protect Your Investment.  Protect Your Business.

While some network service providers use the concept of maintenance to provide vaguely defined services, often entirely performed from a remote location (if at all), and at irregular intervals; and others offer 24x7 monitoring that is really no more than a simple application sending email alerts to unqualified technicians on other continents; H I T Solutions offers TRUE network maintenance service to help keep our clients up and running.  We understand that network maintenance, like the maintenance performed on an automobile, or on the human body (OK, maintenance that SHOULD be performed on the human body), helps to keep machines performing optimally and reduces costly down-time. 

We believe that maintenance is so vital to the ongoing success of a network environment, that we do all we can to eliminate the negative feelings that other vendors have caused to be associated with this service.  We do things such as:

• Provide HUGE discounts for maintenance plan subscribers
• Operate on a “No Contract” basis, understanding that occasionally a client will need to skip a month, or may need to cancel service all-together, but will want to continue a business relationship and ongoing support
• Schedule maintenance regularly, but with the flexibility to adjust to client needs or emergencies
• Explain the status of network systems and make recommendations in non-technical language
• Maintain a thorough checklist of all systems and each check or update that we perform as part of maintenance, eliminating the question, “What am I paying you for?”
• Perform all maintenance on-site unless specifically requested otherwise, giving the personal touch and making our consultants more readily available if other support issues or questions arise